No-Show and Late Cancellation Fees will apply. After three no-show and/or cancellations a $25.00 fee will be charged. If you are unable to attend therapy, you must contact your provider before your session. Otherwise, you may be subject to fees outlined above. Insurance does not cover these fees. Full payment is due at the time of your session. If you are unable to pay, discuss this with your provider. Any balance due will continue to be due until paid in full. If necessary, your balance may be sent to a collections service.

There will be an additional fee for support phone calls outside of sessions. Prices will vary according to the duration of the phone call. The price will be discussed with your clinician.

• Maribel’s Schedule: Monday through Friday 10:00am – 5:00pm.
• Vanessa’s Schedule: Monday through Friday 12:00pm – 6:00pm.

The law protects the relationship between a client and a counselor. Information cannot be disclosed without permission.

Counseling sessions are confidential with the following exceptions:

• Suspected child abuse or dependent adult/elder abuse
• If a client is threatening serious bodily harm to another person(s)
• If a client intends to harm himself/herself

Please refer to the resources we have provided under the Resource page:

• Suicide Hotline Text/Call 988
• Park Royal Hospital (239) 204-2131
• David Lawrence Center Main Campus (239) 455-8500

Paperwork must be completed 24 hours before the scheduled appointment.